Private Internet Access (PIA) comes with among the greatest pricing of any VPN, and sometimes does not really feel like a finances service. I say “usually” as a result of, sadly, it does generally really feel such as you get what you pay for with PIA. While I’m engaged on seeing what settings iron out the kinks, the very fact is that PIA does not all the time depart you with the web speeds you want for on a regular basis use.
If you’ve got discovered PIA unreliable, you might wish to know find out how to finish your subscription, get a refund and commerce as much as a extra steady VPN service. Here, I’ll clarify find out how to cease your subscription from renewing, get your a refund and delete your account (if you wish to go that far).
How to show off auto-renewal for PIA
Like with most VPNs, the usual approach to cancel PIA is to cease your subscription from renewing on the finish of the present fee interval. Whether you’ve got signed up for one month, one yr or three years, you will get to maintain utilizing the VPN till that point expires. Here’s the method to observe.
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In a desktop or cellular net browser, go to privateinternetaccess.com. Click Login on the high of the display screen.
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Enter your account username and password. You’ll be taken to your shopper management panel. It ought to robotically load on the Subscription Overview tab, however test the left-hand column to ensure.
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Under the username for the subscription you wish to cancel, discover the “subsequent billing” heading, then click on the Turn off auto-renewal hyperlink.
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You’ll get a message attempting to persuade you to not cancel. Click Turn off auto-renewal once more, this time on the bottom-left of the window.
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Give a cancellation motive. Feel free to click on “I’ve one more reason,” then enter one letter and click on Continue with cancellation.
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Finally, the location will supply to attach you with tech help as a substitute of cancelling. Hold the road and click on Turn off auto-renewal as soon as extra.
Sam Chapman for Engadget
After preventing by means of all that, it is best to get affirmation that your account will not renew when the billing interval expires. You’ve now obtained the remainder of the time period to search for a brand new VPN.
Note that for those who first obtain PIA from the Google Play Store or Apple App Store, you could have bought your subscription straight by means of the app. In this case, your subscription might be managed by the app retailer you got it by means of, and you may have to go there to cancel. Just open your profile, tab the subscriptions heading and scroll down to search out PIA.
How to delete your PIA account
If you are sure that you simply’re accomplished with PIA, you might wish to go the additional mile and delete your account altogether. You can do that by submitting a help ticket. Go to helpdesk.privateinternetaccess.com, scroll right down to the underside of the web page and click on on Contact Us underneath the Resources heading (close to the center of the web page).
Sam Chapman for Engadget
Write a transparent, direct message. Feel free to make use of the above screenshot for instance. To get assist sooner, you can even use stay chat — simply go to the primary PIA web site, then click on the button on the bottom-right that reads Need Help? Chat with us! This will get consideration in your case immediately, however you will need to defeat an AI assistant first.
How to get a refund from PIA
PIA solely provides refunds inside the first 30 days after buy. If you are inside that window and wish your a refund, begin by cancelling auto-renewal, then ship a help ticket or contact stay chat as described within the earlier part. Say you might be requesting a full refund underneath the money-back assure. Stick to your weapons, as they will in all probability attempt to persuade you to not go.
PIA alternate options
If you continue to want a VPN after cancelling PIA — and also you nearly definitely do for those who ever go surfing — Engadget has an inventory of the very best VPNs that will help you with comparability procuring. As a fast abstract, Proton VPN is the all-around greatest service. ExpressVPN is costly, however provides you nice speeds and glorious app design. If you want constantly quick speeds each time, go along with Surfshark.
