- Three out of four young users find AI useful, while older users lack confidence
- Emerging markets are the biggest users of generative AI
- In addition, they spend most of their time in front of a screen, which damages their well-being.
According to a new study from Cisco, there are several categories of AI, including geographic and generational differences, that can affect how users perceive AI.
Unsurprisingly, younger users (under 35) are the most likely to be active on digital platforms and therefore have the highest active use of AI at 50%. In contrast, half of those over 45 have not used AI at all, while those over 55 describe their lack of confidence in AI as a lack of familiarity rather than outright rejection.
“Generational differences in the adoption of digital and artificial intelligence are not inevitable, but rather challenges that we can all address through decisive action,” said Guy Diedrich, Global Chief Innovation Officer and Executive Vice President.
The perception of AI changes depending on age and location
Almost half of young people between the ages of 26 and 35 have received training in AI and more than three out of four find it useful. These are the young workers who believe AI is having a positive impact in the workplace.
But it’s not just age that affects how we view artificial intelligence. Emerging markets are largely leading the global adoption of GenAI, with an emphasis on countries such as India, Brazil, Mexico and South America. Britain, a middle-class country, is on par with Canada and Korea, despite the UK government’s repeated plans to encourage the adoption of artificial intelligence.
There is less trust and more uncertainty in European countries, perhaps because excessive regulation slows down adoption.
Although more experienced users spend most of their free time in front of screens, they also report lower well-being and life satisfaction. Therefore, it is clear that professional use of AI and technology and personal use have different results.
“AI’s greatest potential can be realized when it enhances well-being by streamlining tasks, improving collaboration, and creating opportunities for growth and learning,” added Diedrich.
Cisco’s research therefore urges companies and governments to focus on consistent digital skills and cultures across generations and regions, rather than speed of adoption. “In this way, we can ensure that the ‘AI generation’ truly includes everyone,” concludes Diedrich.