If you have one star connection The bowl fills with dust. You must update it before November 17; otherwise it stops working. According to email supplied by SpaceX.
The company asks users to place their dish outdoors (completely unobstructed view of the sky is not required) and let the update download and install, which typically takes 15 to 30 minutes. The news was first reported by our sister site PCMag.
“It is important to perform this software update before November 17th or your Starlink will no longer work,” the email warns.
star connection It automatically updates the software of your dishes and there is no way to disable this feature. This means that this deadline only applies to Starlink users who have suspended or suspended the service but are still in court. Starlink hasn’t specified if this applies to minikits, but I think it’s safe to assume it does.
According to one Support page The warnings, issued on October 27, were sent to customers with significantly outdated Starlink software. These customers can be divided into two groups: some courts will be completely unusable after November 17 without the update, while the rest will simply not be able to access the Internet until the update is implemented.
You do not need to have an active Starlink subscription to install the update. Just connect the container, remove it and follow the instructions in the app.
“You will not be charged to complete this update or keep your Starlink connected during the process,” the support page said.
This process seems simple enough, but some Starlink customers on Reddit have complained that they can’t access their license plates before the November 17 deadline.
“I bought my kit on 31 July 2024 and it was in stock across the country when I moved. I won’t be able to access it before the November deadline.” wrote a Reddit user. “I’m hoping it has the new ability to load the update as soon as I’m ready to use it. If not, what should I do? Obviously I’ll contact support soon, but are they responsive and helpful with this sort of thing?”
Starlink does not have its own store or phone number to call: one of the reasons it was adopted less than stellar customer service reviews in Investigations: Users experiencing this type of issue should submit a support case and expect a quick response. PCMag has a handy guide to this You can contact Starlink customer service here.
Starlink representatives did not immediately respond to a request for comment.