Next year, ChatGPT users will be able to make purchases on the platform through PayPal, which will bring benefits what the company calls “tens of millions of merchants.” to the popular OpenAI chatbot.
The agreement between PayPal and OpenAI was the first This is reported by CNBCwhich revealed that PayPal would be enabled on ChatGPT in 2026 and merchants would be able to sell their inventory directly on ChatGPT.
In a PayPal video To demonstrate how PayPal’s integration with ChatGPT could work, a customer asks the chatbot for advice on running shoes, writing: “Help me buy running shoes for Maya, size 7.5. She likes bright colors and running around town. Budget $120.”
The message shows a tip about Reebok running shoes and buttons to buy the shoes via PayPal or Pay Different.
The deal makes PayPal one of the first e-commerce services to integrate with the OpenAI service and the first payment wallet announced for ChatGPT, which has around 800 million weekly users. OpenAI also recently signed deals with Walmart, Shopify and Etsy.
Alex Chriss, CEO of PayPal said CNBC“We have hundreds of millions of loyal PayPal wallet holders who can now click the Buy with PayPal button on ChatGPT and enjoy a secure payment experience.”
Adding PayPal to ChatGPT was a piece of cake desired function on the OpenAI Developer Forum.
How secure are chatbots when purchasing?
With millions of potential buyers using AI assistants like ChatGPT, the potential to migrate e-commerce from the web to AI platforms is huge. This can enable purchase recommendations, more detailed product comparisons, artificial intelligence tools that better remember customer preferences, and smoother checkout processes.
“Fewer abandoned carts, stronger customer interaction and higher consumer expectations for instant, personalized experiences,” said John Paul Cunningham, Chief Information Security Officer at Silver fortressa Texas-based identity security company.
However, Cunningham warned that people who use chatbots to make purchases could be vulnerable if they have given these tools too many rights, such as access to their financial data, that are not adequately protected.
“Chatbots add another risk: rapid injection attacks that trick them into revealing data or spreading links to counterfeit products on phishing websites,” he said.
If a chatbot service experiences a data breach, it can expose personal information, just like any other online service that has access to this information.
Added to this is the rise of artificial intelligence agents that are constantly being improved and can make autonomous decisions whose safety is difficult to guarantee.
“We may need to develop AI superenforcers to monitor, control and protect the e-commerce experience in real time, along with better identity verification tools to ensure transactions remain linked to verified individuals,” Cunningham said.
The good news is that major service providers like PayPal have been dealing with fraud and security risks for decades. PayPal may be better positioned than smaller merchant networks to combat potential fraud on AI platforms.
“Established platforms like PayPal now significantly reduce the risk of fraud,” he said. “PayPal certainly has the maturity and resources to secure such a platform.”
However, there is little a payment service provider can do if AI tools have vulnerabilities beyond their control.
“There may be fundamental flaws in the fundamentals of AI and how it works that will be difficult to resolve,” Cunningham said.