At Dreamforce 2025, AI was undoubtedly the primary attraction, with the corporate’s Agentforce platform main the way in which.
However, one other massive presence on the present was Slack and its up to date AI assistant, Slackbot, which guarantees to assist unlock productiveness for employees in any respect ranges, with larger intelligence and context consciousness.
Agents + people = the right mixture?
“The truth is, it is absolutely, fundamentally clear, with every client we talk to, every partner we talk to: agents are going to be critical to how we work in the future,” Gavin informed me at Dreamforce 2025, “some of the most innovative companies out there right now are completely building a digital workforce with agents.”
But to change into smarter and finally extra helpful, brokers want context to higher perceive the knowledge offered to them, as Gavin says, “Agents are empowered with data, but that context is what makes agents true teammates, and that context lives in conversations, and those conversations live in Slack.”
“This is where we start to move beyond the hype cycle and actually see companies that are innovating and developing new capabilities,” says Gavin.
When it involves the chances of what AI and brokers can do for companies, that is the place Slack is available in. At Dreamforce, the corporate made a troublesome effort to change into a real enterprise working system.
Gavin factors out that many firms are already coping with dozens and even lots of of apps (which can doubtless give rise to brokers imminently, in the event that they have not already) and Slack will be the place the place these brokers stay, integrating seamlessly into a well-recognized interface, eliminating friction and boosting employee productiveness.
“The most pure place to carry brokers is true subsequent to people,” he says, “we discuss Slack being an ideal host, and a part of that’s saying, how do I not make you suppose? How can you utilize these brokers at work and never make you suppose?”
“All these brokers want a house, and Slack is an ideal dwelling for them… a spot for everybody to return collectively… a piece working system for his or her group, and which means we’re open, so it is simply as straightforward for me to begin a Teams assembly from Slack as it’s for Zoom, as it’s for Google Meet; all of these issues combine brokers who can work throughout platforms and will be nice hosts inside Slack.”
All hail Slackbot
Slackbot was one other massive announcement at Dreamforce, with Gavin noting that the AI assistant had “gone viral” with all the eye it was receiving.
“The motive is that it is aware of me,” he says, “in contrast to each different AI assistant and even most of the brokers on the market: Slackbot is aware of.”
“It makes me immediately sensible about no matter is being talked about within the room…I can say issues like, ‘what’s my workforce engaged on proper now?’ “It has the context, it is aware of who my workforce is, they’ll perceive it from the context of the channels I’m engaged on after which they’ll assessment and collect info…I immediately get an actual productiveness enchancment (and) that is going to be an actual recreation changer.”
Slack’s Peter Doolan had talked about the “superpowers of AI” within the firm’s keynote, and Gavin factors out how shopper expectations of how we do issues are more and more changing into the norm at work too: “I am unable to bear in mind the final time I went to an internet site to search for info; I simply hope my cellphone can inform me,” he says.
“The thought of AI constructed into Slack is not about cool instruments, it is about how you are taking these items and the expectations of working now and seamlessly combine them.”
“In workflow and Slack, I need the native AI to be there simply to make the whole lot smarter, sooner, slightly bit simpler… it goes again to one of many core ideas of Slack from a product perspective, which is, ‘do not make me suppose’… simply work the way in which you’re employed at this time, however do it in a method the place the AI is right here, and it is not a brand new instrument to be taught, it is simply there.”
“Slack brings a new dimension to data… which is AI gold for agents, providing context.”
Ultimately, on the coronary heart of productiveness is development, Gavin notes, and whereas unlocking it throughout a complete enterprise will be extremely troublesome, the rewards will be huge.
“What you are seeing now could be a democratization of entry to functionality,” he says, “so that you will be wonderful with analytics and numbers, however perhaps you are not as inventive. Well, guess what? Here’s a inventive agent who will help you generate and write that electronic mail slightly higher… you continue to have your capabilities, however now you may have these superpowers!”
“Companies that take into consideration how you can maximize the potential of their workers would be the ones that develop the quickest.”
Looking forward, Gavin says he’s excited by the truth that a number of the world’s largest and oldest firms are leaning in direction of transformational concepts and the necessity to reimagine how they function to outlive and develop.
“All of these AI capabilities are incredible and they’re empowering all of us,” Gavin notes, “We’re still filling our time, but what we’re finding is that we’re filling our time with that more meaningful work.”
“Now we’re seeing actuality: the imaginative and prescient of Slack as an interface to the Agentforce 360 platform and CRM, the place speaking to your knowledge is as straightforward as should you and I have been having a dialog.”
“I’ve little doubt that essentially the most attention-grabbing subsequent startups will probably be constructed on Slack.”