Last week, Fitbit users faced a major outage that disrupted app logins and device syncing. The issue began on July 17 and affected a wide range of devices, including top-rated Fitbits, older models, and even the Google Pixel Watch.
Many users followed Fitbit’s recommended troubleshooting steps—only to find themselves locked out of the app entirely. Syncing problems continued even after Google confirmed the issue had been resolved later that same day. Downdetector also showed a return to normal activity.
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Ongoing Problems for a Minority of Users
Despite the official fix, some users are still experiencing issues. Over the weekend, we received multiple emails from frustrated Fitbit owners reporting persistent syncing failures.
- Wendy, writing on July 19, said: “I’ve been trying to sync all day. I have Covid and need to track my blood oxygen level… but it won’t sync.”
- Lloyd couldn’t sync his Fitbit with his iPhone 11.
- Ann was unable to set the correct time on her watch—likely due to syncing problems.
These reports suggest that while the outage was resolved for most, a small group of users continues to face technical difficulties.
Community Feedback Highlights Frustration
On Reddit, users echoed these concerns. In a thread titled “Anyone else still having sync issues?”, several commenters confirmed ongoing problems. Another thread, “How are Fitbits now?”, featured a top comment that read:
“The last few weeks have been horrible. Nonstop sync issues… I’d honestly go Garmin at this point.”
Not an Isolated Incident
Some users are also reporting unrelated issues that may not be tied to the outage.
- Phil from Hong Kong shared: “My Fitbit has not been working for a week. It says I’ve hit 10,000 steps right after waking up, or doesn’t track my sleep. This is the third time I’ve had issues.”
- Linda said she tried every troubleshooting method without success. She has since ordered an Apple Watch SE (2nd Gen).
These stories reflect a growing frustration among users who rely on Fitbit for health tracking and daily fitness goals.
Fitbit Still a Trusted Brand—But Users Want Reliability
Despite recent issues, Fitbit remains a popular choice for fitness tracking. Its community of users values the platform for its ease of use, health insights, and motivation to stay active.
However, when syncing fails, it disrupts more than just data—it affects trust. For users still facing problems, the best course of action is to contact the Fitbit Help Center.
